How to Identify Our Employees
Our employees wear badges and drive
official company vehicles.
Occasionally, residents tell us that someone has asked to enter their home, often to "test the water." If this happens to you, be alert: this is not a Water District employee.
While these visitors may give the impression that they represent the Water District, they are most often salesmen from private companies and do not work under our authority.
Don't Fall for the Sales Pitch
Knowing the difference between a sales pitch and a visit from the Las Vegas Valley Water District—an authorized municipal water provider—could prevent you from becoming a victim of false representation. Here's how to tell a district employee from an imposter:
- Our employees drive official vehicles clearly marked with our blue-and-yellow logo.
- They will always wear a photo ID badge with our logo in plain view. (You might see them in bright green, orange, blue or white shirts.)
- They won't ask to enter your home to collect a water sample from your tap.
- Our employees will never request or collect payment at your home.
Call Us
If you're concerned about someone who has approached or called your home regarding your water service, call (702) 870-4194 during normal business hours (Monday through Thursday, 7 a.m. to 6 p.m.). After hours, call our emergency number at (702) 258-3150.